Official Band Merchandise for Sale

Telephone number: 01604 648 678
You can contact Market Music between 9am - 5pm Monday to Friday.

Frequently Asked Questions

• What method of payment do you accept?
• Is your site secure for credit card transactions?
• How long will it take to receive my order?
• Do you keep all of the items on the web site in stock?
• How do you ship orders and what does it cost?
• What sizes of clothing do you carry?
• What is your policy regarding returns and exchanges?
• Do you accept orders from outside the UK?
• Are the shirts the same as are sold at concerts?
• I see a shirt I like but prefer another color. Can I get it?
• Are all items available year around?

NB: Please quote your Order ID in all correspondance.

What method of payment do you accept?
We accept Visa, MasterCard, and Discover credit cards via WorldPay's online payment system.

If you prefer to order offline, you can simply print the order form in the checkout area and post it to us with a Sterling Cheque made payable to: Market Music and post it to:

Att: Antony Kendall
Market Music
PO Box 6541
Northampton

Is your site secure for credit card transactions?
Yes. We have incorporated the latest technology in credit card protection using Worldpay's SSL Secure Servers with Encryption Protection to ensure safety.

How long will it take to receive my order?
We try and hold as much stock as possible to ensure a quick delivery of about 10 days, however sometimes items can go out of stock at the manufacturers which is totally beyond our control. Whilst we do our utmost to get your goods out as fast as possible please allow 28 days for delivery.

Do you keep all of the items on the web site in stock?
For the most part the answer is yes. Remember though, we are a retail store not a mail order warehouse, so we don't stock large quantities of any item. Our inventory is very large but is constantly changing. If we don't have something you ordered, we'll get it for you as soon as possible. We order from many vendors and our restocking of an item is dependent on how fast they can turn around our orders, and some do a better job than others. If we have to order an item for you, it will usually take between 2 and 4 weeks.

How do you ship orders and what does it cost?
Shipping done via Recored Delivery.

What sizes of clothing do you carry?
We carry all sizes available, this does vary with each design.

What is your policy regarding returns and exchanges?
We are happy to make an exchange or issue a refund within 30 days of the date of purchase. All items must be returned in new condition (unworn and unwashed) and must include a copy of the invoice. Please include a note with a reason for the return and instructions regarding whether an exchange or a refund is desired.

Do you accept orders from outside the UK?
Yes we do. Please be very precise when entering your name and address since we may not be familiar with your country's addressing format. Shipping and handling costs are different outside the UK. Please see "How do you ship orders?" above.

Are the shirts the same as are sold at concerts?
Many times they are the exact designs you see at a show. Our vendors are the same ones that supply merchandise for the tours. However, some bands make design changes in the shirts they offer for retail sale. Usually this entails changing the back print of tour dates to an alternative design. Retailers have no control over what is released for us to sell.

I see a shirt I like but prefer another color. Can I get it?
Sorry, but probably not. When a design is approved for release by a band, it usually is available only in the one color.

Are all items available year around?
No. Some items are seasonal. Some companies restrict availability of some items to certain times of year.